Textbook Tutorial Locating Your Books If you are currently registered, our online system generates a list of your course books and materials after you enter your login and password. If no books are listed for your course it means we have not received them. Please check back later and place another order when the books become available. If your are not currently registered, or want to add courses to the list manually, you can uses the search by Department, Course, or Author option and select your titles. Selecting Your Preferences for New or Used Books After selecting your preferences for new or used titles in your order, scroll down to the bottom of the page and click on the "Go Check Out" button.The items you selected are in your virtual shopping cart. You may go back and search for additional books using the "Back to Store" button or you can remove books from your list using the "Remove" button. Checking Out When you are satisfied with your order select the "Check Out" button. At this point, provide your:
When the required information is complete, click on the "Go to Confirm" button. Payment Review your order and select your billing option. Your credit card will not be billed until we ship your order. Your credit card is safe with us. Please verify you entered the correct credit card number and expiration date, and that your card has not expired. Be sure to key in all 16-digits. If your credit card is declined, we will delete your order. We accept the following forms of payment:
Order Information Two confirmation e-mails will be sent from the Bookstore. The first e-mail confirms our receipt of your order. Please review this confirmation to ensure the books you ordered are actually listed. If you do not see your books listed you will need to place your order again. The second e-mail will be sent when your order ships. Any changes to your order will be noted on your receipt. If you have questions on your order, please reference the 5-digit number located on the upper left of your order form. Please reference this number in all correspondence with us. Receiving Your Order Please open your order as soon as it arrives. Your order will contain a customer receipt detailing the contents of your order and a customer service information sheet. Customer Service If you have questions or problems with your order:
Important Shipping Information
Substitutions The Bookstores will make every effort to fill your order with your new or used book preference, but we reserve the right to substitute new books for used books or used books for new books on your order. Substitutions will ONLY occur if we are out of stock on your preference. If an item is substituted, you will be charged for the item shipped, not the item ordered. If you are not satisfied with the books you receive you may return it within the parameters of the Bookstores return policy. All orders are processed quickly so changes or deletions can not be made once the order is placed. Returns If you need to return a book from your order, you may bring it to the CMU Bookstore during the first two weeks of the term (one week for intersession and summer session textbook returns), or ship it back to us within that time frame. Books can be returned to the Bookstore or shipped back if they meet the following criteria:
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