University of Minnesota Bookstore

	Return Information Textbook Returns We want you to be satisfied with your textbook purchases. To help us server you better, please review the following return guidelines: Your U Card and other picture ID are required for all textbook returns. Bring your new or used textbook and original cash register receipt to the U of M Bookstore during the first two weeks of the semester (one week for inter-session, segmented, B-term and summers session textbook returns). Books purchased after the return deadline are non refundable. If you are returning a new textbook for a full refund it must be in perfect condition with no writing, highlighting or other marks. Due to the sensitive nature of copyright, course packets are returnable only during the first week of the term with proof of class cancellation and the original cash register receipt. We will credit your return to the same account you used for your purchase.
Independent and Distance Learning Textbook Returns Extended Term Full refunds for IDL texts will be given only if you cancel your registration and the books are in their original condition. If you cancel your registration on an extended term (nine-month) course, you may return your books for a full refund within two months of the start date of the extended term. You must provide a sales receipts and a copy of your fee statement verifying your cancellation. Texts are considered used and not eligible for a full refund if you write in them or cancel after two months. Term Based Full refunds for IDL texts will be given only if you cancel your registration and the books are in their original condition. If you cancel your registration on a term-based course you may return your text for a full refund within one week of the start date of the summer term and within two weeks of the start date of the fall or spring semester. Texts are considered used and not eligible for a full refund if you write in them or cancel after the published return period.
General and Reference Book Returns General and reference books may be returned to the U of M Bookstores location where the books were purchased. To receive a refund please bring along your original cash register receipt. Books must be in re-saleable condition with any diskette or software seals unbroken. Medical & Health Science Reference Book Returns Medical reference titles, except for Board Review titles, may be returned to the U of M Bookstore at Coffman Memorial Union for a refund within one week from the date of purchase. Board Review titles are non-returnable. To receive a refund please bring along your original cash register receipt. Books must be in re-saleable condition with any diskette or software seals unbroken. Clothing and Gift Returns Our guarantee of quality: If, for any reason, you are not pleased with your selection, you may return the merchandise for an exchange or full refund. To receive a refund, please bring along your original cash register receipt. Online Clothing and Gift Returns If you need to exchange or return an item you ordered online from our Web site, please repackage your order and ship it to: University of Minnesota Bookstores DC Suite 50 701 24th Ave. S.E. Minneapolis, MN 55414 Attn: Returns Please make sure your return package includes all original packaging, paperwork and receipts. We recommend shipping all merchandise returns to us via UPS. We will credit the same credit card account we charged on your order. General Supply Returns The U of M Bookstores wants you to be satisfied with all of your purchases. If, for any reason, you are not pleased with your purchase you may return it for an exchange or refund. To receive a refund, please bring along your original cash register receipt. Calculator Returns You may return your calculator within three working days from the date of purchase. All calculator returns must be accompanied by the original sales receipt and all owner's manuals and support documentation. Defective models will be exchanged. Computer & Peripheral Returns Open products are not returnable. Unopened products may be returned within 14 calendar days from the date of purchase with original receipt and Technology Shopping Agreement. Configured to order, customized products may not be returned under any circumstances. If your product is defective or inoperable upon first use, please contact Apple Technical support at 1-800-800-2775. Such a defect, if any, is covered under the terms of your product’s warranty. Please refer to the warranty information and other support documentation that came with your product. Software Returns All sales on software are final. If your software is defective, you may return it to the U of M Bookstore for replacement. You must present your product and original cash register receipt. Electronics & Networking Device Return Policy You may return your merchandise within thirty (30) business days from the date of purchase. You must have the original sales receipt and the merchandise in its original, unopened packaging. Defective merchandise may be returned within five (5) business days from the date of purchase. You must have the original sales receipt and owner's manual. Merchandise must appear as new, with no visible signs of abuse. Only defective merchandise itself will be exchanged with the same model number when ever possible. No cash refunds will be made on defective merchandise returns.